Shipping policy
Shipping Policy
At Safwa Soul, we are committed to providing a reliable and transparent shipping experience for our customers. Please review the information below to understand our shipping process, estimated delivery times, and shipping terms.
Dispatch & Processing
- Orders are typically dispatched within 1–2 business days after cleared payment is received.
- Delivery timeframes begin once your order has been shipped.
Estimated Delivery Time
- Standard delivery across Australia generally takes approximately 7–12 business days.
- Delivery times are estimates only and may vary due to external factors beyond our control.
- Specific delivery dates or delivery times cannot be guaranteed.
Undeliverable Packages
If a parcel is returned to us as undeliverable, our customer service team will contact you via email to arrange re-delivery.
Additional shipping charges may apply.
Incorrect or Incomplete Addresses
- Customers are responsible for providing accurate shipping information at checkout.
- Orders with incorrect or incomplete addresses may be returned to us by the courier.
- A re-delivery fee may apply for reshipment of returned parcels.
Missed Deliveries
If no one is available at the time of delivery, the courier may:
- Leave the parcel in a safe place,
- Leave a calling card with collection instructions, or
- Arrange re-delivery depending on the courier’s policy.
Delivery Delays
Courier-provided delivery timeframes are for reference only. Delays may occur due to:
- Weather conditions
- Public holidays
- High shipping volumes
- Courier or logistics disruptions
If your parcel has not arrived within 10 business days after dispatch, please contact our customer service team for assistance.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Safwa Soul
📧 safwasoul@gmail.com